Customers will be able to place orders online or to order a brochure with return envelope if they prefer to pay by check.

Customers should be given an option to fill the order in his/her language (besides convenience issues, laws in some countries require all financial documents to be written and filled in country's official language/languages).

Chatting with customers in real time will be an economical alternative (and useful addition) to customer service over the phone,allow questions to be answered more efficiently and quickly,make work of customer service representatives more traceable.