New research suggests late payments are having a serious impact on Australian small businesses, creating cash flow problems and – in extreme cases – forcing some into bankruptcy.
Late payments rose to the highest rate since March 2021, with B2B late payments also on the rise. CreditorWatch revealed 74% of small businesses experienced overdue payments. When you narrow the lens to the construction industry, that number jumps to 92%.
The impact on small business cash flow is profound. Xero found late payments were costing Australian small businesses $1.1 billion dollars a year.
Late payments strain less cash flow, which can impact a business’s ability to take opportunities or invest in growth – sometimes even requiring business owners to dip into personal funds to meet payroll requirements.
Cost of living crisis driving surge in late payments
“It’s basically a perfect storm,” explains Gold Coast business owner Bevan , who runs a small landscaping company with a staff of six.
“Costs have gone up across the board, which means our margins are smaller, but then in turn, clients are taking longer than ever to pay.”
Bevan says the implementation of automated payment reminders has helped a little bit, but the impact on cash flow has meant having to delay bigger jobs and find work-arounds.
“As a small business, having a safety net of cash is crucial,” he says.
“I’ve lost count of how many times I’ve had to dip into my personal money to cover costs – including payroll, on some occasions – not because I wasn’t bringing in enough revenue, but because there were so many outstanding invoices yet to be paid.”
Widening ripples in small business community
And then there’s the other side of late payments: they’re contagious.
For fledgling businesses, particularly those in the first few years of operation, one of the biggest risks of late-paying customers is the ripple effect.
Small business owners waiting on cash to come in are also more likely to default or delay on payments of their own.
“There have been times when I’ve had to put off paying supplier invoices because I’m waiting for a big lump sum to come in and someone hasn’t paid,” says Bevan.
Kathy Sozou, partner at restructuring firm McGrathNicol told the Sydney Morning Herald this “contagion effect” has put some businesses at risk of bankruptcy, not to mention that it can have a chain reaction that impacts the wider economy in a vicious cycle.
“If the developer falls over, suddenly every supplier in that chain that was reliant on them is exposed,” she explained.
“If you’re manufacturing all the windows for the developer, but suddenly there’s no construction for a year, what are you doing? It just wipes out entire vertical lines of supply chains.”
How small businesses can manage late payments and stay ahead
While late payments may feel like an inevitable part of doing business, small businesses don’t have to simply absorb the impact. Alongside best-practice credit control, working capital finance solutions provide a powerful safety net that ensures cash flow remains steady — no matter when customers pay.
“One of the most effective tools is invoice finance (also known as debtor finance),” explains Dan Verdon, Octet’s Director of Working Capital Finance Solutions – NSW. “Rather than waiting 30, 60 or even 90 days for settlement, businesses can unlock up to 85% of an invoice’s value straight away. That means they can cover payroll, supplier payments and tax obligations on time, without stress.”
Similarly, trade finance provides the upfront capital needed to pay suppliers, even if your customer invoices are still outstanding. “Paying suppliers on time not only protects your reputation,” says Dan, “but it also helps secure better terms and ensures reliable delivery to your own customers.”
For businesses supplying larger corporates, supply chain finance can be a game-changer. By leveraging the financial strength of bigger customers, it enables SMEs to receive faster payments, removing the pressure caused by long settlement cycles. And when unexpected gaps arise, term loans act as a flexible buffer, covering essentials like wages or overheads while waiting for funds to clear.
Finance solutions work best alongside good credit practices: conducting due diligence before entering contracts, automating invoice reminders, and offering multiple payment options. Relationship management is another vital layer. According to B2B payment platform Resolve, 70 percent of suppliers report higher loyalty when offering early payment discounts, which lead to a 30 percent reduction in disputes and delays.
“Ultimately, best practice is about prevention and protection working hand in hand,” Dan adds. “Good processes keep payments flowing, while working capital solutions provide resilience when they don’t.”
Octet can help your business breaking the late payment cycle
Late payments aren’t just a financial nuisance — they’re a compounding threat that can destabilise even the most well-run small businesses’ cash flow. One overdue invoice can quickly escalate, affecting supply chains, forcing owners to dip into personal funds and stalling critical growth plans.
While some factors are outside a business owner’s control, building in safeguards like stronger payment terms, proactive credit checks, and flexible cash flow strategies can make all the difference. Staying ahead of the risk means planning for cash flow volatility, not reacting to it.
“As economic pressures intensify, the ripple effects of unpaid invoices can spread fast, and that’s what makes them so dangerous,” explains Dan. “But the right financial tools allow business owners to break the late payments cycle and take back control.”
At Octet, we offer expert guidance, tailored working capital solutions, and incentive programs designed reduce the impact of late payments and unlock cash to improve liquidity. Talk to our team today and take control of your cash flow.